At Dripzada, we put a lot into every drop, and we want you to feel just as confident about your order as we are about making it. If something isn’t quite right, this policy explains exactly how our return and exchange process works, what you can expect from us, and what we’ll need from you.
Return & Exchange Window
You have 7 days from the date your order is delivered to request a return or exchange. As soon as you notice an issue, please reach out to us with your order number and a short note about what’s wrong.
- Requests must be made within 7 days of delivery.
- We are unable to accept any request once this window has passed.
- A return or exchange can be availed only once per order
How to Request a Return or Exchange
Starting a return or exchange with us is simple and takes just a minute. You do not need to fill out any complicated forms; simply get in touch with our team using whichever option is most convenient for you, and we will take it from there. Once we receive your request, we will confirm the details and send you clear instructions on the next steps.
You can start your request through any of the following:
When you contact us, please share:
- Your order number
- The reason for your return or exchange
- Clear photos, if the item is damaged, faulty, or incorrect
Eligibility Conditions
For us to accept a return or exchange, your item must meet all of the following:
- Unworn, unwashed, and undamaged, with no signs of use
- All original tags, labels, and packaging still attached
- Accompanied by proof of purchase, such as your order number or receipt
- Returned within the 7-day window
Every item is inspected carefully upon arrival.
Reasons a Return May Be Rejected
The most common reason a return is not accepted comes down to condition. Your return may be declined if:
- It is returned without its original packaging or in poor condition.
- The item has clearly been worn, washed, or used.
- The tags or labels have been removed.
- The request is made after the 7-day window.
Rejected items may be sent back to you at your own cost.
Return Shipping Charges
- Return shipping costs are paid by the customer.
- The only exception is when an item arrives faulty, damaged, or incorrect, in which case we cover the cost (see below).
Exchanges
If you would prefer to swap rather than return, an exchange is usually the quickest way to get the size, colour, or fit you were after.
- Subject to availability, we will exchange your item for a different size or another piece of equal value.
- If your preferred item is out of stock, we will offer an alternative piece.
- Limited and numbered drops sell out quickly, so a replacement cannot always be guaranteed.
Refund Timeline & Method
Once your returned item reaches us and passes inspection:
Refunds are processed within 3 to 5 business days.
For prepaid orders, the refund is credited back to your original payment method.
Original delivery charges are non-refundable.
Custom & Made-to-Order Items
Our custom pieces are handled a little differently, and we would like to be clear about this.
- All custom, personalized, and made-to-order items are final sale.
- They are not eligible for return, exchange, or refund, unless the item arrives with a genuine manufacturing defect.
- Because these are made to your exact specifications, please review every detail (size, colour, personalization, and design) before confirming, as the order cannot be changed once placed.
Damaged, Defective, or Incorrect Items
Should an item ever arrive faulty, damaged, or incorrect, please rest assured we will take care of it. This applies to custom orders as well.
- Contact us within 48 hours of delivery with your order number and clear photos.
- Once the fault is confirmed, we cover the return shipping.
- You may choose a replacement, exchange, or refund
Please note that minor natural variations, such as slight differences in colour, print placement, fabric texture, or measurements, are a normal part of streetwear production and are not considered defects.
Orders Marked “Delivered” but Not Received
If you receive an SMS or email confirming your order as delivered but it has not actually reached you:
- Please email or message us within 24 hours so we can investigate promptly.
- We may be unable to assist with claims raised after this period.
Self-Shipping of Returns
If your area or pincode is not serviceable for a reverse pickup, you will need to courier the item back to us at the following address:
Dripzada Returns Street 7 Cavalry Ground Lahore
Contact: +92 319 111 9343
To help your return reach us safely, please keep these points in mind:
Do not use “The Professional Couriers” for self-returns, as they have proven unreliable.
We recommend postex, which offers the widest postal network in the country.
Keep your courier cost within the amount specified for your return, as any expense beyond that cannot be reimbursed.
Always use a trackable service and retain your tracking number, since we cannot take responsibility for returns lost in transit.
Items That Cannot Be Returned or Exchanged
For hygiene, quality, and fairness, the following are not eligible for return or exchange:
- Custom, personalized, and made-to-order items
- Items marked final sale, clearance, or purchased on a promotional discount (unless faulty)
- Items that have been worn, washed, altered, or damaged after delivery
- Anything returned without its original tags or packaging
- Requests made after the 7-day window
The Return Process at a Glance
Contact us within 7 days on WhatsApp, email, or a website message, with your order number and reason. Wait for confirmation and return instructions before sending anything back. Ship the item at your own cost using a trackable service such as Pakistan Post. Receive your resolution. Once received and inspected, we process your exchange, store credit, or refund within 3 to 5 business days.
Contact Us
If you are ever unsure about anything, please do not hesitate to reach out and our team will be happy to help.
Thank you for choosing Dripzada. Wear Your Roots.
